Dear Valued Customers,

Telekom Malaysia Berhad (TM) is pleased to inform its customers that the restoration works following the fire that occurred at its TM Exchange in Sandakan, Sabah is expected to be fully completed by tomorrow, 4 August 2009. As of today, TM has already recovered more than 95% capacity for all its voice, Internet and data services.

All TM communications services in Sandakan, Tawau, Lahad Datu, Semporna and surrounding areas of eastern Sabah have been restored in stages since the incident last Wednesday.

More than 95% of the affected customers are now able to utilize all TM services, including Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL services.

Most customers are now able to make and receive local, national (STD) and international (IDD) telephone calls; access the internet to browse, download Internet content or play online games; utilize Internet applications to perform any online transactions for banking, e-commerce and access government portals; as well as perform any data transaction such as Automated Teller Machines (ATMs) transactions.

TM wishes to thank its customers for their understanding and patience during the affected period.

Thank You.

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